Got Questions?

Below are answers to some commonly asked questions, sorted by category. Can’t find the answers you’re after? Feel free to contact us via the form below.

Catering

Pull out all the stops for your guests and upgrade your DIY Bar Catering to Make it Mega. This Catering Package includes your choice of beverage (iced tea, lemonade or Coca Cola® Fountain beverage) and Dessert Platter (Cookie Dough Flautas and Churros. Served with a side of chocolate dipping sauce).

No problem at all! If you are a tax-exempt organization, please contact our catering department to place your order. Give us a call at 844-4TFLATS or send us an email Catering@TijuanaFlats.com.

We do accept business checks, not personal checks. If you are planning to pay with a check for your order, please contact our catering department to place the order. Give us a call at 844-4TFLATS or send us an email Catering@TijuanaFlats.com.

We do have Set up and Service options available. If you would like more information on this level of service, please contact our catering department (by phone 844-4TFLATS or email Catering@TijuanaFlats.com) and one of our catering coordinators will be happy to assist you!

All burritos in the Burrito Bash will be made the same based on your protein choice and toppings. 

The Megajuana Trio is a heaping bag of our fresh seasoned chips served with our handmade salsa, guacamole and queso. It is a perfect compliment to our catering packages and serves up to 20 people. The Megajuana Trio comes included with the DIY Bars & Make it Mega upgrade. 

Don’t worry, we’ve got you covered! The DIY Bars and Bundles are great options for those with dietary restrictions since your guests can customize their order to their liking. Also, our beans and rice are vegan and gluten free! 

Beverages are not included in the DIY Bars, the Bundles, or Burrito Bash, but can be added on! 

  1. You can upgrade your DIY Bar catering order to the Make it Mega DIY Bar and beverages & desserts will come included.  
  2. We offer gallons of sweet tea, unsweet tea, lemonade and Coke© products

Desserts are not included in the DIY Bars, the Bundles or Burrito Bash, but can be added. 

  1. You can upgrade your DIY Bar catering order to the Make it Mega DIY Bar and beverages & desserts will come included.  
  2. Dessert options to choose from: Churro Bash, Cookie Dough Flautas and Brookies. Any of these items are the perfect way to end any meal. Don’t deny your sweet tooth!

Absolutely! We include all the tableware your guests need to serve and enjoy their meal. If you add beverages to your order, we will also provide cups and ice. 

The sooner the better! But if you’re running short on time, for pick up orders we ask the order is placed 24 hours in advanced. For deliveries, 48 hours notice is best. Of course, we do our best to make it happen, so if you need to place your order sooner, just give us a call (844-4TFLATS) and one of our catering team members is happy to help you out!

If you’re looking to take your catering up a notch the DIY Bars are for you! If you’d like to keep it simple, the Bundles are more your speed. 

See Catering page for catering package details.

Absolutely! Upon delivery of your order, you just show us where you want the food set up and the team member delivering the order will take care of the rest!

Yes! We do offer delivery for orders of 20 people or more with our Hot Affair Package. There is a $25 fee for delivery orders.

Delivery

Yes. You can have your Tijuana Flats favs delivered through our delivery partners DoorDash, GRUBHUB, Uber Eats, Postmates, and Bite Squad.

Employment

We’re always looking for like-minded Tex-Mex lovers to join our team. Check the careers section of our website to learn more.

Franchise

Yes, the success of Tijuana Flats requires hands on ownership and leadership and a deep understanding of each community we are serving.

Two managers working in shifts and 9 employees for an average unit volume location. 

Tijuana Flats support team will provide ongoing marketing and advertising support, training and operations counsel and “as needed” support from other company departments. Full ongoing IT support is also available at favorable rates to franchise partners in compliance with our security and POS standards.

Typically the process from site selection through lease execution, construction and training to opening takes about 9-12 months. This is dependent on many factors such as availability of suitable real estate.

While construction costs vary depending upon market and state, the average start-up cost for a Flats ranges between $679,950 and $954,000.  Further details and summaries are available in the Franchise Disclosure Document (FDD).

Royalty and marketing fees are outlined in the Franchise Disclosure Document (FDD).

The franchise fee is $35,000 per unit, with a 5-unit commitment. The franchise fee is payable in two parts: 1/2 on executing the development agreement and 1/2 upon lease execution.

We are seeking multi-unit operators with existing restaurant operations and the infrastructure to support growth.

Gift Cards

You can purchase gift cards at your nearest Tijuana Flats or you can buy them online.

Check your gift card balance by either calling the number on the back of the card 1.888.892.3813 or view it online right here.

Online Ordering

If you set up an online ordering account with us, you can cancel through that. If you ordered as a guest, you’ll have to call the selected location directly to cancel. Orders are received and made at the selected location no more than 15 minutes prior to pick up time.

Yes—we offer online ordering so you can get all your Tijuana Flats favorites in just a few clicks. Try it out here.

Special Offers

If you join the Flatheads, our fan rewards club, we’ll email you our latest special offers and other rewards, like a free Tijuana Trio just for signing up.

Tijuana Flats Rewards Loyalty Program

Eat Tijuana Flats and earn Rewards! When you earn 30 points you can choose to redeem a Free Drink, or save to 60 points and redeem a Free Starter, or go for the stretch and reach 100 points to redeem a Free Entrée.

You will receive a Free Tijuana Trio offer on your account upon joining.  

If you’re ordering through the app, you can redeem your Trio by creating your order, then once you get to the “Make Payment” page in the app, you’ll see a “Redeem” section that lets you click through to choose from your available redeemable rewards. From this page you can apply the redemption to your order and it will immediately subtract the cost from your order. If the Trio is not shown here, please send a screenshot through the App Feedback section of your app so we can assist.

If you’re ordering through the website, make sure you are logged into the same account that you signed up to the Loyalty Program with, by going to order.tijuanaflats.com and clicking “Login” in the top right of your screen. Once logged in, create your order, and you’ll see in the right sidebar, a section listing your available rewards, which you should see the Trio available to apply to your order after making sure you have a Trio in your basket!

There is a 2 hour window between the time at which you pay for your order, and when the points will show up in your account. You should receive a notification as they are awarded, but check your “Rewards” tab and swipe down to refresh the count.

Each Flathead that orders online or through the Tijuana Flats loyalty app while logged into their rewards account will automatically receive points from their purchase. In a restaurant, you can scan a unique QR code from your app at checkout. If the restaurant does not have a scanner, you can provide your email address or phone number to locate your account. If you forget these options when completing your order you can also take the receipt and log it onto your account via the app.

Tijuana Flats will only have access to the information guests provide and will never share that information. We do not store any user passwords.

All Tijuana Flats locations participate in our Rewards program.

Using our app will be the best way to experience Tijuana Flats. However, downloading the app is not required. You can also join and use the rewards program on our website at https://order.tijuanaflats.com and clicking “Login” at the top right of your screen, and continue to the signup form!

Anyone 13 years or older can be a rewards member.

You are not required to join our Rewards Program via your Facebook account, but it is optional.

We will have access to your general information and email address affiliated with your Facebook account.

No, this is a free program.

Yes, you must be registered as a Rewards Member to participate in Tijuana Flats Rewards.

If you forgot to locate your account upon completing your transaction you can claim points from your receipt via the app.  You MUST claim points from receipt within 7 days of your visit, otherwise, you will forfeit these points.

No. The person you are purchasing the gift card for will be eligible for receiving points when he/she redeems the gift card.

Yes. If your account is inactive and your points balance has not changed for six months, the points will automatically reset to zero.

No. All new members to Tijuana Flats Rewards will start earning points after joining. Receipts from visits prior to your join date are not eligible for points.

Just have your friends enter your invite code when they join Tijuana Flats rewards program. After they make their first purchase as a rewards member, we’ll load 30 Reward points on your account.

Catering orders do not earn points toward your Loyalty Program. Points are only awarded for standard orders, and exclude merchandise, gift cards, alcohol, and catering.

Before you visit a Tijuana Flats, review the number of points in your account and see what reward you’re eligible to redeem. Based on your selection click “Redeem” and present the reward to the cashier.

If you’re ordering through the app, you can redeem your reward by creating your order, then once you get to the “Make Payment” page in the app, you’ll see a “Redeem” section that lets you click through to choose from your available redeemable rewards. From this page you can apply the redemption and it will immediately subtract the cost from your order.

If you’re ordering through the website, make sure you are logged into the same account that you signed up to the Loyalty Program with, by going to order.tijuanaflats.com and clicking “Login” in the top right of your screen. Once logged in, create your order, and you’ll see in the right sidebar, a section listing your available rewards to apply. Limit one reward per transaction.

You will receive a push notification through the app and/or an email depending on what notifications you signed up for.

No. You can redeem your rewards on multiple visits. Various Rewards have various expiry dates. Please check the mobile app for the specific expiry date for your specific reward.

All rewards have an expiration date, so keep track of your current rewards and when they expire.

Yes! You will get your Free Dessert reward 48 hours prior to your birthday, which expires in 14 days.

Whether you moved and are no longer near a Tijuana Flats or your local Tijuana Flats closed, we are unable to credit you for any unused rewards.

Each guest can only have one Tijuana Flats Rewards account.

Please contact us at rewards@tijuanaflats.com email.

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