Got Questions?

Below are answers to some commonly asked questions, sorted by category. Can’t find the answers you’re after? Feel free to contact us via the form below.

Catering

Pull out all the stops for your guests and upgrade your DIY Bar Catering to Make it Mega. This Catering Package includes your choice of beverage (iced tea, lemonade or Coca Cola® Fountain beverage) and Dessert Platter (Cookie Dough Flautas and Churros. Served with a side of chocolate dipping sauce).

No problem at all! If you are a tax-exempt organization, please contact our catering department to place your order. Give us a call at 844-4TFLATS or send us an email Catering@TijuanaFlats.com.

We do accept business checks, not personal checks. If you are planning to pay with a check for your order, please contact our catering department to place the order. Give us a call at 844-4TFLATS or send us an email Catering@TijuanaFlats.com.

We do have Set up and Service options available. If you would like more information on this level of service, please contact our catering department (by phone 844-4TFLATS or email Catering@TijuanaFlats.com) and one of our catering coordinators will be happy to assist you!

All burritos in the Burrito Bash will be made the same based on your protein choice and toppings. 

The Megajuana Trio is a heaping bag of our fresh seasoned chips served with our handmade salsa, guacamole and queso. It is a perfect compliment to our catering packages and serves up to 20 people. The Megajuana Trio comes included with the DIY Bars & Make it Mega upgrade. 

Don’t worry, we’ve got you covered! The DIY Bars and Bundles are great options for those with dietary restrictions since your guests can customize their order to their liking. Also, our beans and rice are vegan and gluten free! 

Beverages are not included in the DIY Bars, the Bundles, or Burrito Bash, but can be added on! 

  1. You can upgrade your DIY Bar catering order to the Make it Mega DIY Bar and beverages & desserts will come included.  
  2. We offer gallons of sweet tea, unsweet tea, lemonade and Coke© products

Desserts are not included in the DIY Bars, the Bundles or Burrito Bash, but can be added. 

  1. You can upgrade your DIY Bar catering order to the Make it Mega DIY Bar and beverages & desserts will come included.  
  2. Dessert options to choose from: Churro Bash, Cookie Dough Flautas and Brookies. Any of these items are the perfect way to end any meal. Don’t deny your sweet tooth!

Absolutely! We include all the tableware your guests need to serve and enjoy their meal. If you add beverages to your order, we will also provide cups and ice. 

The sooner the better! But if you’re running short on time, for pick up orders we ask the order is placed 24 hours in advanced. For deliveries, 48 hours notice is best. Of course, we do our best to make it happen, so if you need to place your order sooner, just give us a call (844-4TFLATS) and one of our catering team members is happy to help you out!

If you’re looking to take your catering up a notch the DIY Bars are for you! If you’d like to keep it simple, the Bundles are more your speed. 

See Catering page for catering package details.

Absolutely! Upon delivery of your order, you just show us where you want the food set up and the team member delivering the order will take care of the rest!

Yes! We do offer delivery for orders of 20 people or more with our Hot Affair Package. There is a $25 fee for delivery orders.

Delivery

Yes. You can have your Tijuana Flats favs delivered through our delivery partners DoorDash, GRUBHUB, Uber Eats, Postmates, and Bite Squad.

Employment

We’re always looking for like-minded Tex-Mex lovers to join our team. Check the careers section of our website to learn more.

Franchise

Yes, the success of Tijuana Flats requires hands on ownership and leadership and a deep understanding of each community we are serving.

Two managers working in shifts and 9 employees for an average unit volume location. 

Tijuana Flats support team will provide ongoing marketing and advertising support, training and operations counsel and “as needed” support from other company departments. Full ongoing IT support is also available at favorable rates to franchise partners in compliance with our security and POS standards.

Typically the process from site selection through lease execution, construction and training to opening takes about 9-12 months. This is dependent on many factors such as availability of suitable real estate.

While construction costs vary depending upon market and state, the average start-up cost for a Flats ranges between $679,950 and $954,000.  Further details and summaries are available in the Franchise Disclosure Document (FDD).

Royalty and marketing fees are outlined in the Franchise Disclosure Document (FDD).

The franchise fee is $35,000 per unit, with a 5-unit commitment. The franchise fee is payable in two parts: 1/2 on executing the development agreement and 1/2 upon lease execution.

We are seeking multi-unit operators with existing restaurant operations and the infrastructure to support growth.

Gift Cards

You can purchase gift cards at your nearest Tijuana Flats or you can buy them online.

Check your gift card balance by either calling the number on the back of the card 1.888.892.3813 or view it online right here.

Menu

We have a helpful allergen chart that lists our menu items and their allergen information. Ask for a copy the next time you visit or check it out here.

Only our avocado ranch & ranch dressing options have MSG, but all other sides and entrées are MSG free.

Yes! All the entrées & sides with dairy in them are made from pasteurized milk.

Unfortunately, at this time we cannot guarantee that our ingredients are GMO-free. While we would like to offer only offer GMO-free ingredients, the quantities that we require aren’t yet available from non-GMO sources. Hopefully that’ll change one day soon.

Our menu features a nutritional calculator for your customization and viewing needs. You can also check it out here.

We have some incredible black bean or refried bean options that are completely lardfree! You can make any entrée without dairy products to make a vegetarian option into a delicious vegan one.

We have chicken nuggets! All white meat breaded nuggets that are delicious. Kids also love our chipotle chicken! It’s all white chicken breast marinated with our mild and smoky sauce cooked to perfection.

Of course! All our dairy products (cream cheese, fat-free sour cream, queso cheese blocks, regular sour cream, mozzarella cheese, and fancy cheddar & Monterey jack blend) are all made with pasteurized milk. So get cheesy with us!

Online Ordering

If you set up an online ordering account with us, you can cancel through that. If you ordered as a guest, you’ll have to call the selected location directly to cancel. Orders are received and made at the selected location no more than 15 minutes prior to pick up time.

Yes—we offer online ordering so you can get all your Tijuana Flats favorites in just a few clicks. Try it out here.

Special Offers

If you join the Flatheads, our fan rewards club, we’ll email you our latest special offers and other rewards, like a free Tijuana Trio just for signing up.

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