– On what scale do you rate the heat level of the sauces?
We use a simple heat scale of four different categories. Sissy Sauce, Middle Weight, Tear Jerker and Death Wish.
Sissy Sauce is equivalent to Mild or Sweat.
Middle Weight is equivalent to Medium.
Tear Jerker is equivalent to Hot.
Death Wish is equivalent to Extremely Hot.
– How long does it take for my order to be processed?
Orders are processed in 24 business hours. Please refer to our hours of operation.
– What if we place our order in during non Hot Foods hours or the weekend?
We process you order the following start of Hot Foods business day. This is also, when we consider receiving your order. So if you place it at 6:00pm Friday evening and plan on picking it up, it will be ready no earlier than Tuesday morning at 8:00am to be picked up.
– How can I process a return?
To process a return and for our return policy, please contact us via email or call us during our hours of operation.
– What are your hours of operation?
Hours of Operation: Monday thru Friday 8:00am to 5:00pm. We will be closed the following Holidays: New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve – Close at 2:00pm, Christmas
If you still have questions or a concern, please contact us at email@example.com or call during our hours of operation toll free at (888)679-1332.